Shipping policy
Hello Weekend Ships from Sydney NSW Australia
( Prices are in AUD )
Please allow for business days only when processing and packing your item, and email response time for 24-48 hrs.
AUSTRALIAN ORDERS
Flat rate of $9.95 for standard postage within Australia. 3-5 business days
Express postage $15.95. 1-3 business days
Free Shipping on Australian orders over $100AUD. 3-5 business days
NEW ZEALAND
Standard international postage - $20.00
Australia post express - $32.00
ALL OTHER COUNTRIES
Standard international postage ( 6-10 business days ) - $35.00
Express international postage ( 2-4 business days between major metro areas ) - $49
Please note express shipping refers to the time when your order has been picked up by our courier. Please allow 2-3 business days, at most, in the occasional case longer, for busier sale periods and holidays, for processing and packing orders.
Express post parcels in Australia, still can take up to 2-3 business days for delivery (depending on location). We are not responsible for delays in postage.
Please expect longer then normal processing and delivery times over busy holiday seasons.
Please note : once your order is in the hands of the postal system, we have no control over delays, so should delivery be held up, please be patient with us, and contact your local postal system for further information on your tracking. We can only give you the information provided on your tracking.
TRACK YOUR PACKAGE
As you can imagine, we could not possibly track each and every one of your packages once they leave. Once you are sent your tracking, it is your responsibility to follow this, and ensure you are available at time of delivery, and / or available to collect from your post office if no one is home to collect it.
Please use your tracking provided and always contact your local postal service with your tracking for any updates.
Australia post - contact for domestic orders (follow your tracking link or give them a call)
International orders - Once your order hits your country, your local postal service is who you can refer to. EG. United states (USPS). You will get more accurate updates via using your local system.
Please note : Hello Weekend does not issue refunds if parcels are late, or have been sent back because they have been failed to be collected. It is up to the receiver to ensure they have stated the correct delivery address, and are available for the delivery of the parcel or contacted their local post office to arrange pickup . If several attempts have been made and the item is sent back, the receiver is responsible for postage charges back to them. Refunds are not applicable on postage or items costs. International packages sent back, will incur a further $25 postage fee to be resent.
Please ensure you check your tracking before contacting us, due to the volume of orders we deal with we cannot assist with all tracking inquiries or know exactly when a parcel will arrive. This can be tracked through your tracking link.
International orders
Please check duties applicable in your country. Whilst this is not always the case, we cannot guarantee that charges are not applied for some orders over your countries threshold. Hello Weekend is not liable for duties , this is the responsibility of the purchaser, and should you refuse to accept a parcel due to duties owed and it is sent back, we will not offer refunds, and will hold the parcel for 30 days only once sent back, after this time it will be destroyed.
CANADA
Canada has a very low threshold for imports. Whilst this is not always the case, duties may be applicable, and have to be paid by the receiver prior to your shipment being released. IF duties are not paid, and the postal service has not been able to make contact, your parcel will be sent back / destroyed.
Hello Weekend is not liable for parcels that need to be re-delivered, or that are destroyed due to duties not paid by the receiver. To avoid this happening, please ensure you have your phone number and email correct when purchasing.