FAQ

We're here to help!

If you still can't find the answer below you're looking for you can email us: hello@helloweekend.com.au We'd love to hear from you.

The satchels we use at Hello Weekend are biodegradable and compostable and we are proud to say that all of our packaging, stickers, tissue paper are all 100% recyclable, printed with water-based ink, and use no glue. 

 

WHEN WILL MY ORDER BE SENT AFTER PURCHASE? 

We aim to get your new purchase packed and out the door as fast as we can but we are a small business and some delays may occur. The shipping estimates below will give you an idea of when you should expect your Hello Weekend goodies:
Australian Domestic
: Typically 3-5 business days. However, due to COVID-19, Australian orders may take up to a week.
New Zealand
: Typically 5-7 business days. However, due to COVID-19, NZ orders may take up to two weeks.
All other international customers: Typically 10-14 business days. However, due to COVID-19, international orders may take up to four weeks.

CHANGES TO MY ORDER 

If you want to change your order please email hello@helloweekend.com.au with your order details as soon as possible and we will try and help, however we may have already sent it out. We like to get your purchases out the door quick smart.
 

THE ITEM I RECEIVED IS DAMAGED

We apologise if an item you have received is not in perfect condition. If the purchased product is faulty, reach out to us within 7 days of delivery with an image of the fault to hello@helloweekend.com.au  so that we can resolve any issues. 

CAN MY PURCHASE BE EXCHANGED?

We only offer exchanges if the goods are faulty or damaged. Please email a photo to hello@helloweekend.com.au 

WHAT ARE THE REFUND OPTIONS?

We will only offer full refund on an item that is faulty or damaged. 

The cost of return shipping is at the customer’s expense and is non-refundable. 

We recommend returning items through a traceable mailing method, as any returned items that are not received by Hello Weekend will not be processed. We also recommend that customers ask for proof of postage at the time of posting returned items. 

HOW DO I SHIP BACK THE FAULTY/WRONG ITEMS?

Please send an email to hello@helloweekend.com.au  for instructions

HOW SOON WILL I GET MY REFUND?

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.
 

MY QUESTION IS NOT ADDRESSED...

If you have any queries regarding return or refund, reach out to us at hello@helloweekend.com.au 

FAQ

Orders

Minimum Order Value:

$300 plus GST - excluding freight

No minimum quantities for each print. Make your own combo.

How to make an order:

Simply email us & we will send you an order form with our prices. After confirmation of your order you will receive an invoice for pre-payment

Payment:

All orders to be paid in full prior to shipping.

Easy payment options: Direct Deposit or Credit Card.

Shipping:

Fast shipping from Sydney. We use Australia Post fully tracked. Express shipping available.

Welcome Photo Package:

We know how time consuming loading new products to websites & socials can be so we put together all our professional photos to make it as easy for you as possible.